Allianz Partners

Helpline Officer job is available in Dubai for 2023. The company that is inviting the applications is Allianz Partners. Allianz Partners AP is the industry standard for worldwide health, assistance, auto, and travel insurance products. Allianz Partners is a multinational family of over 19,000 people across 78 countries. The International Health division, where this position is located, is home to several recognizable consumer-facing brands like Allianz Care, Nextcare, and Medi24.

Our Care Advisors help consumers in many different languages and are the primary point of contact of our clients worldwide (including brokers and medical providers). Care Advisors are responsible for providing excellent customer service, coordinating efforts across departments, and ensuring that all customers’ requirements are met.

Job Title

• Helpline Officer job

Duties of the Officer

The selected employee will have to perform the following duties:

• Dealing with hospitalization, claims, and grievances related to coverage.
• Respect the department’s service standards, which require a response to each written communication within 24 hours.
• While doing helpline officer job, you should the ability to juggle a set daily workload with unscheduled tasks and follow up as needed.
• Learn as much as you can about our products so that you can answer our customers’ questions quickly and accurately.
• Ability to juggle a set daily workload with unscheduled tasks and follow up as needed.
• To ensure customer pleasure and repeat business, you must provide excellent service.

Criteria to apply for the Helpline Officer job

make sure that you meet the below requirements:

• Working knowledge of customer service procedures in an administrative setting.
• Prior work experience in a call center setting is preferred.
• In good enough shape to perform assigned tasks.
• Knowledge of operating under intense time constraints
• Employees must be authorized to work in the relevant country.
• Proficiency with Microsoft Office (Excel, Word, Outlook, and PowerPoint) and familiarity with using
• Candidates should be available to work a variety of shifts throughout the week.

Application process

If yo have read the complete the description of the helpline officer job, make sure that you click the apply button and then do as required. However, for more jobs in Dubai like this one, you can visit our home page of jobsvehicle.