Mandarin Oriental Hotel Group

responsible for ensuring that all guest garments and uniforms meticulously cleaned and finished to the highest standards set by Mandarin Oriental Downtown, Dubai. This role requires exceptional technical expertise in operating dry-cleaning machinery, handling specialized chemicals, and applying advanced garment care techniques. The Dry Cleaner must be knowledgeable in fabric types, stain identification, and appropriate treatment methods to preserve the integrity of each item. Collaboration with the laundry valet and the broader laundry team is essential to maintain seamless operations and exceed guest expectations.

Responsibilities

• Operate dry-cleaning machines and handle chemicals safely, ensuring that all garments treated according to their specific care instructions.
• Identify and pre-spot stains on garments before processing, using the correct products and methods to prevent damage.
• Utilize the correct washing and drying programs for different types of garments, ensuring optimal results without compromising fabric quality.
• Perform hand washing of delicate garments when necessary, following the prescribed care instructions.
• Inspect each garment before and after cleaning to ensure it meets the hotel’s quality standards. Notify guests through an information card if any stains could not removed.
• Assist with pressing and finishing garments to maintain a professional appearance and high standard of service.
• Keep the laundry area clean and organized, ensuring all equipment well-maintained and safe to operate.

Technical Skills

• Proficient in operating dry-cleaning machinery and handling chemicals safely.
• Strong knowledge of fabric types, stain treatment, and garment care techniques.

Communication and Language Skills

• Effective verbal and written communication skills in English required.
• Arabic speaker is an advantage.

Behavioral Skills

• High level of attention to detail, with the ability to organize and manage multiple tasks effectively.
• Professional appearance and demeanor.
• Strong problem-solving skills.
• Ability to stand for long periods and perform tasks that require physical effort.
• Flexibility to work overnight shifts as required.